Can Nintendo Fix Scratches on Your Console?

If you’ve noticed unsightly scratches on your Nintendo console, you may be wondering if Nintendo can help fix the issue. The answer is a bit complicated, as it depends on the specific console you own and the severity of the scratches.

Nintendo’s Repair Policy
According to Nintendo’s support website, screen spots or scratches are not covered under the warranty. The company states that “The LCD screens can suffer damage in the event of an accident, which often shows as spots or scratches. If your console has any marks on its screen, it is necessary to send it to our Repair Centre.”
Consoles No Longer Supported
Unfortunately, Nintendo no longer offers factory repairs for certain older 3DS models, including:

Original Nintendo 3DS – Model No. CTR-001 – Serial numbers begin with “CW” or “CB”
Original Nintendo 3DS XL – Model No. SPR-001 – Serial numbers begin with “SW” or “SB”
New Nintendo 3DS – Model No. KTR-001 – Serial numbers begin with “YW”

If you own one of these older 3DS systems with scratches, you’ll need to explore other repair options, such as third-party services or attempting a DIY fix.
Potential DIY Solutions
For Nintendo Switch owners, there are a few household items that may help minimize the appearance of scratches, such as Colgate toothpaste, petroleum jelly, or 3M rubbing compound.
4
However, these methods should be used with caution, as they could potentially cause further damage if not applied properly.