Can You Email the IRS? Understanding IRS Communication Policies

IRS Email Communication: What You Need to Know

The Internal Revenue Service (IRS) has specific policies regarding email communication with taxpayers. While the IRS generally does not initiate contact via email, there are certain circumstances where email communication is possible.

When Does the IRS Use Email?

The IRS may send emails to taxpayers in the following situations:

With the taxpayer’s consent
During specific interactions with IRS staff
For certain administrative purposes

It’s important to note that through October 31, 2025, taxpayers and their authorized representatives may email documents to the IRS during certain interactions with IRS staff.

IRS Initiated Contact: What to Expect

The IRS typically does not initiate contact with taxpayers through email, text messages, or social media channels to request personal or financial information. This policy is in place to protect taxpayers from potential scams and phishing attempts.

If you receive an unsolicited email claiming to be from the IRS, it’s likely a scam. Be cautious and do not provide any personal or financial information in response to such messages.

Secure Email Communication with the IRS

When email communication is necessary, the IRS has implemented secure methods to protect sensitive information. These may include:

Encrypted email systems
Secure portals for document submission
Temporary authorization for specific interactions

Always verify the authenticity of any email purporting to be from the IRS before responding or providing any information.

Reporting Suspicious IRS-Related Communications

If you receive a suspicious email, text message, or social media communication claiming to be from the IRS, you should:

Not respond or click on any links
Forward the email to phishing@irs.gov
Report the incident to the Treasury Inspector General for Tax Administration

By staying vigilant and understanding IRS communication policies, you can protect yourself from potential scams while still engaging with the IRS when necessary.