Can You Exchange Old UGGs for New Ones? A Guide to UGG’s Return Policy

Understanding UGG’s Return and Exchange Policy

UGG offers a generous return and exchange policy for their customers, but it’s important to understand the specifics. While you can’t directly send in your old UGGs for new ones, UGG does provide options for returns and exchanges within a certain timeframe.

The 30-Day Window for Returns and Exchanges

UGG typically allows returns and exchanges within 30 days of the original purchase date. This policy applies to products bought from authorized retailers, including UGG’s official website and call center. To be eligible for return or exchange, items must be:

Authentic UGG products
In new or unused condition
Purchased within the last 30 days

Free Returns and Exchanges

UGG makes the return and exchange process hassle-free by offering free shipping for these services. Customers can use the pre-paid shipping label provided in the original packaging to send back their items at no additional cost.

Exceptions and Special Considerations

While UGG’s policy is generally customer-friendly, there are some important points to keep in mind:

Products deemed worn may not be eligible for return or exchange
Faulty products have a separate warranty process
International purchases may have different warranty terms

How to Initiate a Return or Exchange

If you’re looking to return or exchange your UGG products, follow these steps:

Ensure your product meets the eligibility criteria
Contact UGG customer service via their website, phone, or chat support
Use the pre-paid shipping label for free returns
For exchanges, specify the desired style, color, and size when contacting customer service

Beyond the 30-Day Window

While UGG’s standard policy covers 30 days, they may consider returns or exchanges for items purchased within the last 365 days on a case-by-case basis. It’s best to reach out to their customer service team to discuss your specific situation.