Does Asurion Send New or Refurbished iPhones?

When it comes to replacing damaged or lost smartphones, Asurion, a leading provider of mobile device protection plans, is often the go-to option for many consumers. However, a common concern among Asurion customers is whether they will receive a new or refurbished iPhone as a replacement.

The Asurion Agreement: Refurbished Phones, Not New

According to the terms of the Asurion agreement, customers who file a claim for a damaged or lost iPhone will typically receive a certified refurbished device, not a brand-new one. This is a common practice in the insurance and device protection industry, as it allows Asurion to provide replacement devices at a lower cost while still maintaining a certain level of quality.

The Refurbishment Process

Asurion’s refurbishment process involves thoroughly inspecting and testing the replacement devices to ensure they meet strict quality standards. This includes removing any personal information, updating the software to the latest version, and checking the functionality of key features like Bluetooth, touchscreen, and cellular connectivity. The goal is to provide customers with a device that is as close to new as possible, while still offering significant cost savings.

Warranty and Protection Plans

While the replacement device may not be brand-new, Asurion does provide a 90-day limited warranty on their refurbished phones. Additionally, customers who have purchased a protection plan through Asurion can rest assured that their replacement device will be covered for accidental damage, theft, or other covered events.

Ultimately, the decision to accept a refurbished iPhone from Asurion is a personal one, but it’s important for customers to understand the terms of their agreement and the quality of the refurbished devices provided by the company.