Does GameStop Repair Consoles? Your Guide to GameStop’s Console Repair and Replacement Options

If you’re a regular gamer, you know how frustrating it can be when your console breaks down. Whether it’s a hardware failure or physical damage, it can put a damper on your gaming experience. That’s where GameStop comes in. In this article, we’ll explore whether GameStop repairs consoles and what options they offer for console repair and replacement.

GameStop’s Console Repair and Replacement Options

GameStop does not directly repair consoles. However, they do offer a Product Replacement Plan (PRP) that provides extended assurance beyond the manufacturer’s warranty. Here’s how it works:

New video game console purchases that include a PRP at the time of purchase are eligible for a one-time new console replacement if the console is defective due to normal use.
Refurbished video game console purchases that include a PRP at the time of purchase are eligible for a one-time refurbished console replacement if the console is defective due to normal use.
The PRP does not cover physical damage to the hardware.
The cost of the PRP varies based on the price of the console, ranging from $5 for systems between $1-49.99 to $80 for systems between $350-399.99.

How to Utilize GameStop’s Console Replacement Plan

If your console is defective due to normal use and is covered by a PRP, you can exchange it one time within a 12-month period. Here’s how to do it:

Bring your defective console, the original receipt showing the purchase of the console and PRP, and the console’s original packaging with all applicable manuals to any GameStop or EB Games retail store.
GameStop will replace your console on the spot with a new or refurbished console, depending on the type of console you purchased.

Limitations and Exclusions

It’s important to note that the PRP has some limitations and exclusions:

The PRP does not cover physical damage to the hardware.
GameStop reserves the right to determine if the console is defective due to normal use or physical damage.
The total liability under the PRP is limited to the purchase price you paid for the console.
GameStop is not responsible for damages caused by accidents, misuse, neglect, or improper storage or use of the console.