Windows Experience Index (WEI) is a tool built into Windows that assesses the capability of your computer’s hardware and generates a score. This score can be used to determine if your system meets the minimum requirements for certain software or to compare the performance of different systems. However, sometimes WEI may encounter issues and fail to generate a score. In this article, we’ll explore how to fix and reset Windows Experience Index in Windows 10/11.
To access Windows Experience Index, follow these steps:
Here you can view information about your system’s hardware and run the WEI tool to generate a score.
If you encounter issues with Windows Experience Index, such as it failing to generate a score or displaying an error message, try the following solutions:
Update Video Card Drivers
Outdated or incompatible video card drivers can cause issues with WEI. To update your video card drivers:
Scan System Files
Corrupted or missing system files can also cause WEI issues. You can use the System File Checker tool to scan and repair system files:
Disable Antivirus Software and Firewall Temporarily
Sometimes, antivirus software or the Windows Firewall can interfere with WEI. Try temporarily disabling them:
After disabling the antivirus software and firewall, check if the WEI issue has been resolved. If not, you can re-enable them.
If the above solutions don’t work, you can try resetting Windows Experience Index:
C:\Windows\Performance\WinSAT\DataStore
.If the issue persists after resetting WEI, you may need to seek further assistance from Microsoft Support or a qualified technician.
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