Verizon’s Mobile Protect Plan
Verizon’s primary device protection offering is called Verizon Mobile Protect. This plan includes several repair and replacement options for damaged phones:
• Cracked screen repair: Unlimited repairs for select smartphones at no extra cost
• Same-day delivery and setup: For replacement devices in eligible locations
• Battery replacement: Available at Verizon-authorized repair facilities
While these services are comprehensive, they don’t explicitly mention in-home repairs.
Pro On the Go Service
Verizon does offer a service called “Pro On the Go” which provides same-day delivery and setup for replacement smartphones and new devices purchased through Verizon. However, this appears to be focused on device setup rather than repairs.
Repair Location Options
When it comes to actually fixing your phone, Verizon provides a few choices:
• Verizon store repairs: Some issues can be addressed at local Verizon retail locations
• Authorized repair centers: Verizon partners with repair shops like uBreakiFix for more complex repairs
• Mail-in repairs: For certain claims, you may need to send your device to a repair center
The Current State of In-Home Repairs
Despite past initiatives, it appears Verizon is not currently offering widespread in-home repair services for broken phone screens. The company seems to have shifted focus to other convenient options like same-day replacements and partnerships with local repair shops.
What to Do If Your Phone Needs Repair
If you have a damaged Verizon phone, here are the recommended steps:
Check your coverage: Verify if you have Verizon Mobile Protect or another protection plan
File a claim: Use Asurion’s website to start the claims process if you have coverage
Explore repair options: Depending on your situation, you may be offered in-store repair, mail-in service, or device replacement
Consider alternatives: If you don’t have coverage, you can activate another device, buy a certified pre-owned replacement, or purchase a new phone
While Verizon may not currently offer widespread in-home repairs, they continue to evolve their services to provide convenient solutions for customers with damaged devices. Always check the latest offerings and your specific plan details when seeking phone repairs.