If you’ve recently purchased a pair of glasses or sunglasses from Specsavers, you may be wondering about their lifetime servicing policy. In this comprehensive guide, we’ll explore the details of Specsavers’ free lifetime servicing, including what it covers, how to take advantage of it, and how it compares to other optical retailers’ policies.
What Does Specsavers’ Free Lifetime Servicing Cover?
Specsavers offers free lifetime servicing on all glasses and sunglasses purchased from their stores, whether online or in-person. This service includes minor repairs at no extra cost, such as:
Frame and side adjustments
Nose pad adjustment and/or replacement
Tightening loose screws
Free cleaning and polishing of the glasses
However, it’s important to note that the free lifetime servicing does not cover fixing or replacing broken, cracked, or scratched lenses, frames, or arms, as these constitute damage that requires repair rather than servicing.
How to Take Advantage of Specsavers’ Free Lifetime Servicing
To receive the free lifetime servicing, you simply need to take your glasses or sunglasses into a Specsavers store. No proof of purchase is necessary, as the service applies to all glasses and sunglasses bought at Specsavers Opticians.
If you purchased your glasses through Specsavers’ home visit service, you can call the number given to you at the time of purchase to make suitable arrangements for servicing.
Comparing Specsavers’ Free Lifetime Servicing to Other Retailers
Many other optical retailers offer similar free servicing policies for glasses and sunglasses purchased from their stores. For example, Vision Express provides free lifetime servicing on all glasses and sunglasses, with terms and conditions similar to Specsavers’.
However, some key differences between Specsavers and Vision Express’s policies include:
Vision Express’s free lifetime servicing does not require proof of purchase, while Specsavers’ does not specify this requirement.
Vision Express’s policy covers frame and side adjustments, nose pad adjustment and/or replacement, tightening loose screws, and free cleaning and polishing, while Specsavers’ policy includes these services but does not explicitly mention cleaning and polishing.
It’s always best to check with your chosen optical retailer for the most up-to-date information on their free servicing policies and what they cover.
Specsavers’ Commitment to Customer Satisfaction
Specsavers’ free lifetime servicing is just one aspect of their commitment to customer satisfaction. According to their “Specsavers Promise,” the company wants customers to be completely happy with their purchases. If a customer has any concerns within 100 days of the date of purchase, Specsavers will put it right.
This commitment to customer satisfaction, combined with their free lifetime servicing policy, demonstrates Specsavers’ dedication to providing high-quality products and excellent customer service.
Conclusion
Specsavers’ free lifetime servicing is a valuable benefit for anyone who has purchased glasses or sunglasses from their stores. With this service, you can have minor repairs done at no extra cost, ensuring that your glasses stay in top condition for as long as possible.
By comparing Specsavers’ policy to other retailers and understanding the company’s commitment to customer satisfaction, you can feel confident in your purchase and the ongoing support you’ll receive from Specsavers.