How to Reach a Live USCIS Representative: A Step-by-Step Guide

If you need assistance from the United States Citizenship and Immigration Services (USCIS) and prefer to speak with a live representative, there are several ways to do so. In this article, we’ll guide you through the process of reaching a live USCIS representative and provide you with the necessary information to ensure a smooth interaction.

Calling the USCIS Contact Center

The most direct way to speak with a live USCIS representative is by calling the USCIS Contact Center. The toll-free number is 1-800-375-5283, and for those who are deaf, hard of hearing, or have a speech disability, the TTY number is 1-800-767-1833.

According to the USCIS Policy Manual, live assistance is available from Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, excluding federal holidays. The USCIS Contact Center operates on a multi-tiered structure, with an Interactive Voice Response (IVR) system and escalating levels of live assistance.

Using the USCIS Online Tools

Before calling the USCIS Contact Center, it’s recommended to explore the available online tools and resources. These tools can help you manage your case, check your case status, change your address, and more.

Some of the online tools available include:

USCIS online account
Case Status Online
Change of Address
Emma, the USCIS Virtual Assistant

If you still need further assistance after using the online tools, you can proceed to call the USCIS Contact Center.

Visiting a Local USCIS Field Office

For in-person assistance, you can visit a local USCIS field office. However, it’s important to note that you should only visit a field office if you have a scheduled appointment or if you have already tried using the online tools and contacting the USCIS Contact Center without success.

To schedule an appointment at a local USCIS field office, you can use the USCIS InfoPass system or contact the USCIS Contact Center.