Are Kohler Replacement Parts Free? Understanding Kohler’s Warranty Policy

Understanding Kohler’s Warranty Policy

What is Covered Under the Warranty?

Kohler Co. warrants its products to be free from defects in material and workmanship during normal residential use. This means that if a product fails due to a manufacturing defect, Kohler will repair or replace it at no charge to the original consumer purchaser. The warranty period varies depending on the product and its usage.

Warranty Periods for Different Products

Faucets and Other Plumbing Products

For faucets and other plumbing products, Kohler offers a lifetime limited warranty. This warranty covers defects in material and workmanship for as long as the original consumer owns their home. However, some exclusions apply, such as damage caused by accident, misuse, or abuse, and improper care and cleaning.

Cast Iron Components

Special Warranty for Cast Iron Components

Kohler Co. also warrants the cast iron components of products manufactured after February 10, 2000, to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns their home.

How to Obtain Replacement Parts

Steps to Find and Order Replacement Parts

If you need to replace a part, you can find the necessary information on Kohler’s website. Use the KOHLER Scout app to identify your product model number, and then search for the part in the KOHLER Toilets and KOHLER Faucets Service Parts Books. You can also find parts diagrams on the product page or in the search results.

Additional Resources

Customer Support and Warranty Claims

For any warranty claims or customer support, you can contact Kohler Co. through their website, phone number, or by writing to their Customer Care Center. Make sure to provide all pertinent information, including the product model number, color, finish, purchase date, and proof of purchase.

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