When it comes to luxury crystal products, Swarovski is a name that is synonymous with quality and craftsmanship. However, even the most well-made items can sometimes require repair or replacement. In this comprehensive guide, we’ll explore Swarovski’s warranty and repair services, helping you understand your rights as a consumer and how to navigate the repair process.
Swarovski’s Warranty Policy
Swarovski offers a comprehensive warranty on their products, covering manufacturing and material defects due to normal wear and use. The warranty period varies depending on the type of product:
Two (2) years for watch movements
One (1) year for other products (or longer if required by applicable law)
To make a claim under the warranty, you’ll need to provide proof of purchase, such as the original sales receipt or delivery receipt for online purchases. The warranty does not cover damage caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, or failure to follow the product’s care advice.
The Repair Process
If your Swarovski product is covered under warranty and you need to have it repaired, you can contact the Swarovski Repair Center at 1-800-289-4900 within the first year of your purchase. You’ll need to provide a copy of your dated sales receipt to process the repair.
For products purchased outside of the warranty period or that are not covered under the warranty, you can still have them repaired by contacting the Swarovski Repair Center. However, this repair service is offered by Swarovski upon request and is not free of charge.
If you purchased your Swarovski product from an authorized retailer or the Swarovski Online Shop, you can also return the item for a refund within 30 days of receipt, as long as it shows no signs of usage or mounting.
SWAROVSKI OPTIK Repairs and Maintenance
SWAROVSKI OPTIK, a subsidiary of Swarovski, offers a high standard of quality and first-class workmanship in their products, making them virtually maintenance and repair-free. However, should you require any maintenance, repairs, or spare parts, their in-house repair and service department will be happy to assist you.
For SWAROVSKI OPTIK products purchased in the USA or Canada, you can initiate service orders and receive status updates online. When requesting a service order, you’ll need to provide the model, serial number, and details of the issue you’re experiencing, along with your contact and shipping information.
If the repair is covered under warranty, SWAROVSKI OPTIK will carry out the repair at no charge. If the repair is not covered under the warranty, you’ll receive a cost estimate for the repair before any work is performed.