How to Get Your Oculus Headset Repaired or Replaced

If you’re experiencing issues with your Oculus (now Meta) Quest headset, you may be able to get it serviced or replaced. Here’s what you need to know:

Sending Your Oculus Device for Repair or Replacement
Once you’ve contacted Oculus Support and they’ve determined that your device needs to be serviced, they will provide you with a pre-paid shipping label.

Sending Your Device Back

Follow the instructions given to you by the Oculus Support team on what to include when sending your device back.
Make sure to include all the necessary components, as forgetting something could delay the process or result in additional fees.
Once you have the pre-paid shipping label, send your Oculus device back according to the provided instructions.

Receiving a Replacement

Oculus will inspect your device upon receiving it to determine if it needs to be replaced.
If your device is deemed faulty and eligible for warranty coverage, Oculus will send you a replacement.
The replacement process typically takes 8-12 business days from the time Oculus receives your device to when they ship the replacement back to you.

Keep in mind that shipping and delivery times may vary based on your region, holidays, and weather conditions.

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