Remote Desktop is a powerful tool that allows you to access and control a remote computer from your local device. However, sometimes users may encounter issues with the Remote Desktop connection, such as the “Remote Desktop Connection Not Working” error on Windows 10. In this comprehensive guide, we’ll explore various methods to repair Microsoft Remote Desktop and fix the Remote Desktop connection problem on your Windows 10 computer.
Troubleshoot Remote Desktop Connection Issues
Before diving into the repair process, it’s essential to understand the common causes of Remote Desktop connection problems. These issues can arise due to firewall settings, incorrect remote desktop configurations, or even network-related problems. By identifying the root cause, you can effectively address the issue and restore your Remote Desktop functionality.
Modify Firewall Settings
One of the most common reasons for the Remote Desktop connection not working is due to firewall restrictions. The Windows Defender Firewall may be blocking the necessary ports and protocols required for Remote Desktop connections. To resolve this, follow these steps:
Access the “Start” menu and click on “Control Panel.”
Select “System and Security.”
Select “Windows Defender Firewall.”
Select “Allow an App or Feature Through Windows Defender Firewall.”
Then select “Remote Desktop” and click “OK.”
This will allow the Remote Desktop service to communicate through the firewall, enabling you to establish a successful connection.
Check Remote Desktop Permissions
Another potential issue could be related to the Remote Desktop permissions on your Windows 10 computer. Ensure that the necessary permissions are granted to allow remote connections. Follow these steps:
Press the Windows key I to open the Settings app.
Navigate to “Update & Security” and then select “For developers.”
Find the option “Change settings to allow remote connections to this computer” and click “Show settings.”
Check the box next to “Allow Remote Assistance connections to this computer” and click “Apply” and “OK” to save the changes.
This will ensure that your Windows 10 computer is configured to accept Remote Desktop connections.
Verify Remote Desktop Service Status
The Remote Desktop service is responsible for managing and facilitating Remote Desktop connections. If this service is not running or has been disabled, it can lead to the “Remote Desktop Connection Not Working” error. To check the status of the Remote Desktop service:
Press the Windows key R to open the Run dialog.
Type “services.msc” and press Enter to open the Services management console.
Locate the “Remote Desktop Services” service and ensure that it is running.
If the service is not running, right-click on it and select “Start” to start the service.
If the service is already running, you can try restarting it to see if that resolves the connection issue.
Update Remote Desktop Client
Outdated or incompatible Remote Desktop client software can also contribute to connection problems. Ensure that you are using the latest version of the Remote Desktop client on both the local and remote computers. You can download the latest Remote Desktop client from the Microsoft Store or the official Microsoft website.
After updating the Remote Desktop client, try reconnecting to the remote computer to see if the issue has been resolved.
Modify Registry Settings
In some cases, modifying the registry settings can help fix the Remote Desktop connection not working issue. However, it’s important to exercise caution when making changes to the registry, as improper modifications can lead to system instability or even data loss. Follow these steps carefully:
Press the Windows key R to open the Run dialog.
Type “regedit” and press Enter to open the Registry Editor.
Navigate to the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client.
Right-click on the “Terminal Server Client” folder and select “New” > “DWORD (32-bit) Value.”
Name the new value “RDGClientTransport” and set its value data to “1.”
Close the Registry Editor and try reconnecting to the remote computer.
This modification can sometimes resolve issues related to the Remote Desktop client transport settings.
Check Network Connectivity
Lastly, ensure that the network connectivity between the local and remote computers is stable and reliable. Network-related problems, such as firewall issues, VPN configurations, or internet connectivity issues, can also contribute to Remote Desktop connection failures. Troubleshoot your network settings and ensure that both computers can communicate with each other over the network.