If you use AT&T for your wireless service and your phone malfunctions, gets lost, or gets damaged, you may be able to get a replacement for little to no charge. If you’re covered by warranty or insurance, you’ll get a replacement phone within a few days!
Warranty Coverage
AT&T devices typically come with a one-year warranty after the replacement date.
If your device is defective or has been damaged and is under warranty, contact AT&T to do a warranty device exchange.
Your device warranty may also cover accessories.
Filing a Claim with AT&T Mobile Insurance
AT&T Mobile Insurance provides protection for loss, theft, physical and liquid damage, and out-of-warranty malfunctions.
You can file a claim quickly and easily by visiting phoneclaim.com/att or calling 888.562.8662.
A non-refundable deductible will be charged to your wireless bill following each approved claim.
Continuously-enrolled customers who go claim-free for 6-12 consecutive months can save 25% off the standard deductible, and for 12 consecutive months or more, they can save 50% off the standard deductible.
Replacing a Lost or Stolen Device
If your device was lost or stolen, contact AT&T Customer Care at 866.MOBILITY to temporarily suspend service and prevent unauthorized use.
You can file a claim if you have a device protection plan, bring another device you own to your AT&T plan, or buy a new device.
Returning a Defective Device
If your device is defective or has been damaged, it must be returned using the prepaid shipping label provided with your replacement device.
Non-return charges of up to $850 may be added to your wireless bill if the device is not returned.